Home > Member Service
 

 1)  Quick response

          Have rush order or questions that need to confirm? Do not worry, just contact us at any time you want as our professional service team will reply your inquiry and answer your questions very fast.
  

 2)  Free Samples 

          We always feel so glad to provide the free samples for our clients as we’re so confident about the products that we’re making, so we are eager to let our clients know that , and most importantly, you can get more information of our products and check the quality of our fabrics, printing and finishing.     
  

 3)  Short Lead time 

          We have our own factory ,so we can do the rush order for you, also with the strong productivity, we can make your orders in a very short time, moreover we can make sure the products that we made are in good quality even when we are making them in a short time.
  

 4)  Display solution integration

          By integrating resources from our own factory and business partners, you can easily work with us ,we are patient and responsible to help our clients to make and find the products that they want, so just tell us your need, we will try best to make it happen.                   
  

 5)  Best shipping solution 

           We have a long-term cooperation with express UPS, FedEx, DHL, TNT that we are able to get the best discount from them and get the best shipping service. And you will surprisingly find out that how quick the shipping is that we are using.
   

6)  After-sales Service  

    We have a sound policy for after-sale service. If you encounter any problem of your orders, please contact us for after-sale support. Our enthusiastic team will help you to solve these problems that you are facing, and figure all these things out .

 




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 1Question :  What's your product range? 
       Answer : Our product range mainly  include following items. 

                1)  Custom flags and banners that use for advertising, sports, promotion, decoration and events. 

                2)  Teardrop flags, Feather flags, Rectangle flags and related poles, bases, hardwares. 
                3)  Table cloth, Pop up A frame banners and Pop up tents.

                4)   Roll up banners, X  banners and Backdrop Banners.

                5)   Street banners, Vinyl  banners. 

2Question :  Are you a manufacturer? 

       Answer :  Yes, we have been in manufacturing our products for more than 10 years.We are always focusing on improving our production line craft, providing the best quality products and best service. Welcome to visit our factory, you will see how we work on your orders. For more detail factory information, please contact with us. 
 
3Question :  How we start?  Is it complex? 

       Answer :  It's very easy to start, if you have specific requirement, just send to us thru email or IM tools( like skype ), we will reply very soon. If you do not have in mind of what exactly you want, don't worry, just let us know the purpose you need and where you use them, we will give you the best suggestions or different choices for your reference. 
 

4Question :  What information should I let you know for a quotation? 
       Answer :  Commonly, we need to know the product name, size, material, and quantity for a rapid quote. But if you have some information not quite sure, don’t worry, let us know, we will quote base on the best solution we can provide. 
 
5Question :  Do you have a minimum quantity or accept a small order? 
       Answer :  By using our digital printing process, we can do order from 1pcs. That means we do not have a minimum quantity of one order. But 1pcs or small quantity order is more suitable for long term cooperation business or preproduction sample, it’s not so cost-effective for one time order. 

6Question :  Do you have art templates? 
       Answer :  Yes, we have art templates of all our products for you to create your own art files. So far, we do not have them online for downloading, you can contact us to get the templates. We also can make your custom flags that base on your custom templates. 
  

7Question :  What art file should I provide, could you help on the design? 
       Answer :  In our industry, vector art is the standard, it can be vector format .eps, .ai or .pdf, but if you have non-vector format art file (.jpeg, .bmp, .gif, .psd), please make sure the size is right and the resolution is high enough. You can use any fonts in your art, but please make sure they are outlined before you send to us. We also have designer can help you to create your own art. For more detail information, please contact us. 
 

8Question :  How to make sure the colors are printed correctly?

        Answer :  First, we use Pantone solid coated (PMS) to match colors. This is an international standard of color matching. Any other Pantone or custom spot color will be converted to the closest matching Pantone solid color. Second, before we make your order, we need adjust the colors in software and print one swatch to match specified PMS colors, we only start physical production after color matching done. If you just provide us CMYK colors or images format art, we can only print them directly, that we can not accurately match the quality of color to your expected color. 
 
9Question :  What’s the standard order process? 

        Answer :  For standard order process, it’s easy. See below steps. For more complex order or long term cooperation, please contact us for detail. 
                1)   Send requirement to us thru official email 
 
                2)   We will provide solution and quote within 1 day. 
 
                3)   Communicate and Order confirmed 
 
                4)   We will send PI and e-proof for approval 
 
                5)   E-Proof get approval and payment received 
 
                6)   Start production and we will capture pictures when production done. 
 
                7)   Pictures get confirmed and we will arrange to ship out 
 
                8)   Order ship out and we will send tracking  number for checking.  
 
                9)   Order received and review with no problem. 
 
10Question :  How to control and guarantee the quality? 
  
         Answer :  First, we have very strict management system to control the product quality. We also have QC to verify products before shipping out. Second, to give our customer best experience, we provide proof for customer to review and provide physical product pictures for customer to verify before shipping out. No need to worry about working with us. 
 
11Question :  What's the normally production lead time?  
           Answer :  For custom flags sample or small orders, we can complete in 2-3 days by using our digital printing process. For mass production, we normally take 7-10 days to make it, depend on the order scale. Rush service is available. Please communicate with us for detail lead time when place order. 
 
12Question :  What’s the ship method you use? 

           Answer :  We use three main ways for shipping, they are following 

       1)   By Express (UPS, FedEx, DHL and TNT), this is the most common way since most of our orders are rush. We are big VIP of these Express companies that we can provide the fastest shipping service with low price. 

        2)   By SEA, for large orders or there is enough time for production, we can use sea shipping to save cost. 

       3)   By AIR, this is port to port shipping, it’s a cost-effective way but  the handle process is more complex than Express. 
 
13Question :  What’s your Payment term? 

    

 Answer :  We accept T/T, Paypal and Western Union. For the standard order, 30% in advance and 70% after order production finished. For long term cooperation, we have more flexible payment term. Please contact us for more detail information.



 

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